Word: langowitz
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...Langowitz, director of the Center for Women's Leadership at Babson College, says one of the reasons for the success and growth of women-owned businesses is the focus on client satisfaction. "It's not that they don't care about financial performance, because they do," she says. "But focusing on customer satisfaction is a big driver." Stephanie Allen, whose Dream Dinners company grew out of a monthly date with a friend to cook and freeze nutritious meals for their families, says she receives 400 requests a week for a franchise application. She's sold only 76 because, she explains...
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