Word: lat
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...Gender Equality Policy in the European Union"; Chimene I. Keitner '96 for "Revamping the Salome Myth: The Femme Fatalle and Sexual Power in Rachilde"; Thaddeus B. Kousser '96 for "'Treating' the Poor"; Alexander G. Kozak '96 for "The Myth of Hypsipyle in Greek and Roman Poetry"; and David B. Lat '96 for "Language and the Land: The Building of Community in Philippine Postcolonial Anglophone Literature...
Should Mr. Lat have been given a free night's rental based on his assertion versus a computer record? Perhaps. But unfortunately, each situation of this type is unique and requires an on-the-spot judgment. In this case, it was determined by our counter person that waiving the rental fee was not appropriate. The caricature in Lat's article more clearly reflects his approach as a customer than our commitment to service, as many of our customers will attest...
...sorry that Mr. Lat disagrees, and he has every right to patronize stores in Central Square if he chooses. However, his individual opinion about what he perceives to be a diminishing grade of one-on-one customer service in the world-at-large was only written to deliver a highly personal, vindictive rant, apparently as revenge for a specific incident. Accordingly, his opinion lacks any redeeming value for your readers-at-large...
True, Mr. Lat's was an opinion piece, and he is entitled to express himself. There is, nonetheless, a vast difference between an opinion and a personal crusade. We feel your readers deserve more. As a committed local business, VideoPros welcomes suggestions about how we can better serve our customers. But business and potential customers too should always consider the credibility of the source. --Manjula Rana, VideoPros manager...
...response from David B. Lat...