Word: lat
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...were stunned by David B. Lat's vicious blindsiding of VideoPros (Feb. 15, "Rudeness Runs Amok"). Aside from the fact that the piece is riddled with potentially libelous innuendo and free-wheeling "facts," the opinions are not enlightening or newsworthy, and merely reflect one person's vendetta that grew from a temper tantrum...
That is not to say that we have never had a problem or disagreement with a customer--such is the reality in every retail business. In fact, there was a disagreement involving Mr. Lat and a $2 late fee for a movie that he rented...
However, this is where Mr. Lat's recollection and that of a half-dozen or so others, who rolled their eyes and remarked on his rude behavior as he stormed from the premises, diverge. Nevertheless, as a business that has striven for excellent service and customer satisfaction for 12 years, our management must respond to such an attack...
...David B. Lat has a large poster of Ralph Nader hanging on his wall...
This is David B. Lat's last column...