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...fact that Mayawati is seriously discussed as a possible next Prime Minister is evidence of how far she has come. Born one of nine children to a low-level civil servant and an illiterate mother, Mayawati used her street smarts and the affirmative-action programs designed to help India's downtrodden to study teaching and then law. She joined the BSP in 1984 and, as the head of unstable coalitions, went on to become Uttar Pradesh's Chief Minister for three brief stints before last year's breakout victory when the party won outright...

Author: /time Magazine | Title: Queen of the Dalits | 4/3/2008 | See Source »

...middle-ranking castes who control much of government these days as do the Dalits. That unlikely coalition, key to Congress's decades of dominance in Indian politics, is now working for Mayawati. "The difference with Congress is that they were using Dalits but keeping them on a bottom level, whereas we are all on an equal platform with a Dalit leader at the top," says Satish Chandra Mishra, the BSP's secretary general. "That is getting a tremendous response around the country...

Author: /time Magazine | Title: Queen of the Dalits | 4/3/2008 | See Source »

...more knowledgeable about a company's product than the customer-service agents themselves. Moreover, it is becoming increasingly difficult to hire and retain employees to fill these positions, making customer service inconsistent at best. Technology, when implemented effectively, will fill these gaps and provide a better and more consistent level of service. John Putters, President, Visionstate, Edmonton, Canada...

Author: /time Magazine | Title: Inbox | 4/3/2008 | See Source »

...Crusader Crashes We skewer Spitzer for hiring prostitutes and hurting his family terribly. But who else was hurt? No one. Meanwhile, two high-level political executives - responsible for the deaths and terrible injuries of thousands of U.S. service personnel and tens if not hundreds of thousands of Iraqis, trillions of dollars of debt, total disruption of the Middle East and destruction of our nation's good name - sit safely in their offices, unthreatened with even impeachment and ready to escape into retirement without a scratch when their term ends. Payment for sex is apparently far worse than the losses...

Author: /time Magazine | Title: Inbox | 4/3/2008 | See Source »

...Romania, to discuss the state of the alliance, Afghanistan will be at the top of the agenda. General Dan McNeil, commander of the alliance's 43,250 soldiers in Afghanistan, has lobbied for another troop surge to help battle the rising insurgency in the country's south. But lower-level commanders on the ground have something else to add to that wish list. Says one: "Frankly, defeating the Taliban is the least of our worries. They are not going to beat us. What is killing this country is corruption and drugs. That is not for NATO but for the Afghan...

Author: /time Magazine | Title: The Real Enemy | 4/3/2008 | See Source »

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