Word: levitts
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...girls" (order takers) and other hired hands must conform to strict rules. Men must keep their hair cropped to military length, and their shoes (black only) highly polished. Women must wear dark low shoes, hair nets and only very light makeup. Viewing the results, Harvard Business School Professor Theodore Levitt describes McDonald's as "a machine that produces, with the help of totally unskilled machine tenders, a highly polished product. Everything is built integrally into the machine itself, into the technology of the system. The only choice available to the attendant is to operate it exactly as the designers...
...Levitt said that the decision to cancel was made on the "basis of discussions with the student representatives. The faculty was just not well-informed," Levitt said. "Our decision was based on the information which the students transmitted to us of the extent of the knowledge of the test...
...representatives were scheduled to take the examination with the rest of their class. Levitt said that the B-School faculty has had a "close relationship with the SEC," and it seemed appropriate to consult the SEC members about the situation...
...Levitt said that other options besides readministering the test were discussed with the SEC members, but were discarded because they tended to lower the academic standards of the exam...
...phone call came to Levitt from a first-year student who identified himself. Levitt said he has made no investigation into the incident yet, and has no knowledge of how the test materials were leaked...