Word: lij
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Dates: during 2000-2009
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Companies are putting real resources into these efforts. North Shore--LIJ Health System, for example, plowed about $10 million into worker training and tuition reimbursement last year. People at all levels are encouraged to expand their skills, which is how employees who start out as secretaries or housekeepers eventually wind up as technicians on surgical teams. That helps lead to a one-year retention rate of 96%, besting the industry-average 88%, and, ultimately, to better care for patients, says chief human-resources officer Joseph Cabral, who likes to display a chart that shows patient-satisfaction scores rising with employee...