Word: likenesses
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Dates: during 1990-1999
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There is, in all this, a kind of humanness that is exactly the opposite of what online shopping was supposed to be like. Amazon is not a depopulated, Logan's Run kind of store. The site allows readers to post their opinions about books, to rate products, to swap anecdotes. As you sit there reading, say, a literate and charming book review from Bangladesh, the real power of the Amazon brand comes home. It is a site that is alive with uncounted species of insight, innovation and intellect. No one predicted that electronic shopping could possibly feel this alive...
...possible a complex process that starts when you hit the patent-protected "1-Click" buy technology and ends when your purchase is delivered to your door. The Coffeyville center, for instance, is part of a nationwide distribution network specially designed to handle e-commerce. Half a dozen warehouses like it have been strategically placed in low- or no-sales-tax states around the U.S.--3 million sq. ft., at a cost of $200 million--and are built to do what traditional warehouses can't do: deliver items directly and efficiently to customers rather than by pallet to retail stores...
...customer-centric company. The place where people come to find and discover anything they might want to buy online." Another banner floats above one of the aisles and lists the company's Six Core Values ("customer obsession, ownership, bias for action, frugality, high hiring bar and innovation"). It's like the Cultural Revolution meets Sam Walton. It's dotcommunism...
...been on a Long March for the past five years, and shows no signs of tiring. Bezos is pathologically happy and infectiously enthusiastic. Today's whistle-stop is typical. As usual he's smiling, shaking hands and shocking new employees with his distinctive laugh, a rapid honk that sounds like a flock of Canadian geese on nitrous oxide. He's an average-size man with thinning hair, warm brown eyes and a face that suggests Kevin Spacey with more than a hint of Frank Perdue. His uniform tends to be white or blue button-down shirts with collars that efficiently...
...convince them," he says, pointing out that he will start making a profit when the "cone of opportunity" begins to narrow--that is, when there's no room left for more competitors to enter. The questions go on for 15 minutes. What does your house look like? (It's lovely, and we are amazingly fortunate to live there, he replies, pointing out that until four months ago, he and MacKenzie, his wife of six years, lived in a 900-sq.-ft. apartment.) Just how many items do we sell? (Eighteen million, so far.) He answers them all, patiently and directly...