Word: liljenquist
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...From a self-reporting point of view," says Liljenquist, "what people perceive to be beneficial turns out to be dead wrong. The experience in diverse groups may not always be a feel-good session, but the pains can translate into real performance gains...
None of that means that every business meeting has to include a habitual table pounder or eye-roller. The outsider, say Liljenquist and her co-authors, can be someone as subtly different as a member of the accounting department meeting with the sales team or an employee in the branch office visiting the headquarters. If adding that stranger causes you to squirm more, try to put up with it; it may also prompt you to think better than you realize...
...Socially, that [disagreement] can be very threatening," says study co-author Katie Liljenquist of Brigham Young. "These folks are then driven to say, 'Something more is going on here; let's figure out what's at the root of our disagreement.' " The result: the whole group analyzed the data more thoroughly and considered ideas they might otherwise have ignored. (See pictures of life inside the Googleplex...