Word: listen
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Dates: during 1960-1969
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...civil rights revolution has raised sharp questions. Where can a Mississippi Negro, for example, seek relief if the state denies him a fair trial and a federal judge refuses to listen? Must he travel the long road through the state courts to the U.S. Supreme Court? All over the South, arrested civil rights workers have complained that the tradition of immediate remand denies them federal hearings in cases of obviously violated constitutional rights. The answer to their complaint is Title IX of the 1964 Civil Rights Act, which now permits remands to be appealed to U.S. courts of appeals...
...isolated back country, Standard takes a different approach. "They don't know how to read and write," says Leuenroth. "But they know how to talk and listen." Standard sells Alka-Seltzer in the back country with simple commercials blared from 250-watt radio stations or where there is no radio, over loudspeakers set up in village squares. In towns so remote that they lack electricity, Standard stencils brand names on walls or uses airplanes to drop advertising leaflets wrapped around candy. It also uses simple cartoons with as little wording as possible...
Though Keating lacks electricity, he does possess a certain warmth that wins respect. He almost always wears a huge smile. But not infrequently, he stops to listen to a complaint or a request; then, with his hand clasping his petitioner's, the smile leaves his face and he listens intently. When the quick tete-a-tete is finished, he moves on and his face lights up once again...
...Listen to Walt talk awhile, and you'll see that his problem is a lot like Hamlet...
...thorough physical examination, and adds more data to the history. He confers with the fellow and checks his findings before reporting to the patient. He is never hurried. Countless Mayo patients report gratefully: "This is the first time I've seen a doctor who was willing to listen, and then talk and explain things." Although Mayo's uses the most modern business-machine methods for handling data, it succeeds, far better than most big-city hospitals, better even than many private physicians, in maintaining a warm and intensely personal patient-doctor relationship...