Word: littleton
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Dates: during 1990-1999
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...this for a switch? Digital Equipment Corp. is replacing computers with humans. Digital has hired 90 people to do something computers do badly: answer the damned phone. The company unplugged its automated system in Littleton, Massachusetts, where potential customers inquire about products and services. DEC is not going warm and fuzzy on us. The company made the change for the same reason it installed the automated system in the first place: to improve efficiency. "By firing the computer and bringing in live people to handle customer calls, we've dramatically increased both customer satisfaction and sales and marketing performance," says...
When he traveled on Wednesday through a blizzard to the North Country hamlet of Littleton, the part of the state that gave him his margin last time, he met his disciples. Lillian Giberson, 84, spent most of her working life working for a Democrat in the Maine legislature. She hobbled across the street in the falling snow to hear Buchanan speak at the Caledonia Opera House. In the pocket of her old blue snow jacket she carried an envelope containing $100. She said she'd been paid $50 by the Alexander campaign to post his sign in her front yard...
...century. For one night only, they performed Hamlet's soliloquies and Tennyson's odes and transported the locals to a distant world. Last week, on a snowy New Hampshire evening, Pat Buchanan brought his one-man traveling show to the Victorian-era Opera House in the northern town of Littleton, a gemlike stage once graced by Mrs. Tom Thumb and Gorgeous George...
Kalman's biography won the American Historical Association's 1992 Littleton-Griswold prize for the best book on the history of American law and society...
...turning point may have been when he failed to get into the Special Forces. "Before this, I'd never heard Tim talk bad about the military," says Littleton, now an Indianapolis steelworker. "I think he felt he got a raw deal, and he wanted out." A letter McVeigh wrote Littleton shortly after both left the Army spooked him. Illustrated with a cartoon showing a pistol painted with skulls and crossbones, it read: "So many victims, so little time...