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...snagged highly desirable guests because she was Diane freakin' Sawyer. Celebrities were warm to her because she was married to director Mike Nichols, the world's most genial man. Hard-news guests appreciated her résumé of serious journalism, which includes stints on 60 Minutes and Primetime Live. Plus, she's a legendarily hard worker. (A request for an interview - she must have gotten hundreds - was met with a polite personal e-mail: "I'm not talking right now but will remember you called.") As a booker at a rival show said, "My job is about...
...hour filling out the online form, sent off an e-mail and got this response: "We are sorry but this service is unavailable at this time. Please try again later." I managed to send the e-mail on a second try the next day. Still, I wanted a live human being to hear my case sooner. I called the main reservations line and wheedled a number at Delta's corporate headquarters in Atlanta. But that only elicited a brusque gentleman who quickly swatted away my complaint. "That is Delta Airlines policy," he said. "You just don't like the policy...
...least, that's the way it used to be. The major carriers have, quietly, made it steadily more difficult to air your complaints to a live human being. "The airlines don't want to talk to their customers," says John Tschohl, a consultant to businesses on customer service. American Airlines stopped taking customer complaints by phone several years ago, according to a spokesperson; putting the complaint in writing, he insisted, is more efficient. United used to have a customer-support number but dropped it "some months ago," according to a reservations agent. (A corporate spokesperson didn't return several phone...
This seemingly random “string of incidents” must have some cause. Is it just the recession, or is it part of a larger malaise that afflicts people who have to live in New Jersey...
...held in Cambridge District Court, will allow a judge to determine whether the prosecution has enough evidence to charge a crime outside of its jurisdiction, according to the Massachusetts Bar Association Web site. Blayn “Bliz” Jiggetts, 19, and Jabrai J. Copney, 20, who both live in New York, have also been implicated in the murder, which allegedly took place inside the Kirkland Annex and drew national media attention. They allegedly participated in what officials called a “drug rip” and were not Harvard students. Four ounces of marijuana were found near...