Word: lorenzen
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Dates: during 2000-2009
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...that the eventual goal is to make their roles obsolete by developing local talent to take over the reins. That's no easy task. "We're trying to cram in 20 years of knowledge about procedures, communication, project-planning--all the things that make a business work," says Pete Lorenzen, 53, head of global IT support services for IBM in India. Still, helping his employer harness a surging new economy, he says, is "just about the most exciting thing I've done" in a long career. Who needs the foreigners' club...