Word: macdonald
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...like an outpost for Harvard athletics,” MacDonald says, although he notes that the University has never officially been affiliated with the store...
...While MacDonald says the Square was once a place where you could find a convergence of people from all backgrounds—with “Nobel Prize-winning professors sitting next to a burned out hippie sitting next to a street person”—an onslaught of commercialization has led to a shift in the makeup of the Square’s customer base...
...Reed also applauds Leavitt and Peirce for its customer service—a quality that patrons praise and MacDonald prioritizes...
...service isn’t your strength, you’re shooting yourself in the foot,” MacDonald says. “The service has to be the difference-maker. When it becomes your liability rather than your asset, then you’re giving your business to a Web site...
...Lapidus calls MacDonald a “great ambassador for Harvard Square,” adding that “he really knows everyone, and he’s one of the people that makes Harvard Square the village that...