Word: macsata
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...passenger, I'm not sure how you can avoid paying the fees, other than weighing your luggage at home on a scale," says Brandon Macsata, executive director of the Association for Airline Passenger Rights. "You can certainly say you're not going to pay it, but then the airline can say you're not getting on the plane...
...Macsata says the best thing to do if you think you've been wrongly charged for a piece of weighty baggage is to keep your cool. Don't lash out at the airline representative. You can ask to have your bag weighed on a different scale, but if you still get hit with a fee, pay it with a credit card, then call your credit-card company and let them know you plan to dispute the charge. You should also file a grievance with the airline...
...case like this, your available remedies are limited," Macsata says. Just one more example of how unfriendly the once friendly skies have become...
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