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...national Campus Computing Project (CCP) survey, 42% of schools reported that they had already migrated or were about to migrate to an outsourced student e-mail service. Another 28% said they were considering switching. CCP founding director Kenneth Green says many of today's first-year students like to use the Web-based e-mail they grew accustomed to in high school, just as many stick to an existing cell phone number rather than get a new dorm number...
...schools in the 2008 CCP survey that reported having outsourced e-mail already, 57% said they had opted for Google, while 38% had partnered with Microsoft. In addition to e-mail, Google's free Apps for Education offering includes voice- and video-chatting capabilities as well as collaborative word processing, spreadsheet, presentation and website-creation software. Google Apps shed its beta, or trial, label in July, reassuring decision makers. Microsoft, which is refining its own Web-based Office software, grants every student 25 gb of free online storage space...
When Notre Dame hired out their e-mail to Google last year, the school saved $1.5 million in storage and other tech costs, says Katie Rose, Notre Dame's program manager for enterprise initiatives. Student e-mail satisfaction ratings rose 36% after the switch. Arizona State estimated that its savings with Google were $400,000 per year. Washington State University, meanwhile, expects to save about $100,000 by working with Microsoft. (See the top 10 Microsoft moments...
What's in it for Google and Microsoft? Not revenue. Neither company charges for outsourced e-mail. In its contracts with schools, Google forgoes the $50 annual fee per user that it charges companies and promises not to impose ads on students or faculty. Microsoft makes a similar pledge. (Read "Can Microsoft's Bing Take a Bite out of Google...
Even if it doesn't boost short-term profits, Google hopes serving schools for free will help broaden acceptance for Web-based e-mail and software services, says Jeff Keltner, who heads Google's Apps for Education team. Keltner says administrators appreciate not just cost savings but security benefits. "They walk away saying my data is probably safer in Google's data center than anywhere I would house it myself," he says. "And they appreciate the advantages to having data in the cloud, rather than residing on phones or laptops, which are devices that tend to get lost...