Word: manual
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...last three summers, a dizzying lack of connections, coupled with an even more dizzying lack of qualifications and initiative, has put me among the ranks of the manual laborer...
...Hinkle's ordeal began when he ran into a snag while loading a $400 program called Framework into his Kaypro Model 16 computer. He carefully reread the Framework instruction book for guidance but failed to find it. Stymied, the Alameda, Calif., dentist called the service number printed in the manual. The number was busy, but after dialing repeatedly over a period of several hours, Hinkle eventually made the connection--to a recorded message instructing him to call a different number, which was also busy. Says the normally mild-mannered Hinkle: "I started in the morning, and by 3 p.m., when...
...high cost of help is especially irksome because many of the calls come from owners of pirated disks, who often do not have manuals. Indeed, better use of the manuals could solve most legitimate owners' problems. MicroPro International estimates that 70% of the customers who dial for help are first- time users who find reaching for the phone easier than wading through pages of instruction. Says MicroPro Manager Lee Lensky: "People don't want to read a manual, whether it's a 300-page tome or a clean, well-written...
...sold for just $8 in the highly competitive markets of West Germany and Australia. To make a profit at the lower price, Allen-Bradley had to get costs down. By using automated equipment, the company could produce contactors for 60% less than it could by relying on a manual assembly line. "Labor costs," says Whitney "obviously had to be a nonissue...
...books, crayons and a television set. Some youngsters wept; a few vomited into the classroom sink. After a 2 1/2-hour standoff, White left to go to the bathroom, handing his wife, who was standing in the center of the room, two bottles of gasoline wired to a battery and manual trigger. When her hand apparently slipped on the trigger, she set off the crude bomb. The blast killed her instantly. It seared young faces with flash burns and ignited clothes. Reeling teachers shoved children through the blown-out windows onto the grass outside, where they lay screaming and shivering with...