Word: manuals
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Dates: during 1960-1969
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Studies also show that noise adversely affects human efficiency. The Air Force's Dr. von Gierke says: "It impairs both manual dexterity and accuracy." A normally accurate, responsible aircraft mechanic may unconsciously rush, through his work, do a slipshod job, if he happens to be working in the neighborhood of a whining jet exhaust. When officials of Aetna Life Insurance Co. cut office noise levels 14.5% by installing acoustic wallboard, they found that typists' errors dropped 29%, machine operators' errors fell 52%, employee turnover decreased 47%, and absenteeism declined...
...traffic controllers are taught to use simple language; all use the same terms so pilots are not confused. Above all, they are never to get excited. "If a crash or emergency occurs," says the FAA manual, "you should not appear to be emotionally disturbed by it. The very act of continuing to use an efficient, competent and apparently unmoved voice will actually help you feel that way, too. It will instill confidence in others...
...copilots, all ALPA members, walked off their jobs last June when Hulse turned down their demands for shorter hours, a boost in wages (captains were making an average of $13,000 annually) and changes in the working rules, notably the elimination of a clause in the company's manual that prohibits married pilots from dating stewardesses. Hulse said that the demands would boost the line's operating expenses $665,000 a year, and since he is already getting $3,200,000 a year in government subsidy, he was not at all sure that he could get the necessary...
...Harvard plan, as it has now evolved, is probably the best of all possible "peace corps." It will give the beneficiaries the teachers they need, not the manual labor they don't know what to do with. Africa has no use for a massive American work camp, no matter what the spiritual benefits of such a project might be for the students who participated...
...youth service program, according a Berg, must concentrate on the schools rather than on construction or manual labor. Africa needs "teachers, not doers," he emphasized, and the secondary schools, which provide the "crucial layer of people with intermediate skills," are the great bottleneck in the continent's development...