Word: manuals
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Dates: during 1980-1989
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Since the electronic game was introduced on Sept. 3, 678 schools in 45 states have signed up through the TIME Education Program. Each participating institution is sent an instruction manual and a diskette containing dozens of questions. Once a week a teacher or student simply makes a local telephone call and automatically receives, free of charge, the week's quiz. Students who score high and correctly answer the bonus history question are allowed to enter their names on a computerized national honor roll. In addition, highscoring schools will become eligible for a total of $10,000 in scholarship money provided...
...last three summers, a dizzying lack of connections, coupled with an even more dizzying lack of qualifications and initiative, has put me among the ranks of the manual laborer...
Unfortunately, the presence of such people cannot soften the impact of another harsh lesson one learns on an assembly line. Manual labor is not edifying, and it does not bring one closer to God or nature. It destroys the mind...
...Hinkle's ordeal began when he ran into a snag while loading a $400 program called Framework into his Kaypro Model 16 computer. He carefully reread the Framework instruction book for guidance but failed to find it. Stymied, the Alameda, Calif., dentist called the service number printed in the manual. The number was busy, but after dialing repeatedly over a period of several hours, Hinkle eventually made the connection--to a recorded message instructing him to call a different number, which was also busy. Says the normally mild-mannered Hinkle: "I started in the morning, and by 3 p.m., when...
...high cost of help is especially irksome because many of the calls come from owners of pirated disks, who often do not have manuals. Indeed, better use of the manuals could solve most legitimate owners' problems. MicroPro International estimates that 70% of the customers who dial for help are first- time users who find reaching for the phone easier than wading through pages of instruction. Says MicroPro Manager Lee Lensky: "People don't want to read a manual, whether it's a 300-page tome or a clean, well-written...