Word: marteli
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...Mart is increasing this year, from 25 to 40, the number of stores in China. The company introduced the Walton Institute, a program to teach local managers the master's Three Basic Beliefs (respect for the individual, service to our customers, and to strive for excellence), the 10-Foot Rule (always greet a customer when she gets within 10 feet of you), the Sundown Rule (any employee or customer request must be addressed before sundown) and other cultural foundations...
Walking into a Wal-Mart Supercenter in Fort Worth, Texas, CEO Scott recalls that when Wal-Mart was an underdog, "you could really go after a competitor." Now the company no longer shows comparison-shopping baskets to demonstrate that Wal-Mart has lower prices than competitors. "It just looks like we're picking on people," he says...
...sure, Wal-Mart has to keep finding new people to pick on. Over the past two years, Kmart filed for bankruptcy, and Ames and Bradlees, once East Coast powerhouses, closed up shop. Wal-Mart is quickly adding scalps in the grocery industry too, the venerable Grand Union among them. Safeway, Albertsons and SuperValu have all slashed their earnings estimates in the past few weeks...
Before getting into groceries, starting in 1986, Wal-Mart figured that a typical store needed a potential customer base of at least 150,000 people. But add groceries, and more of the available shoppers show up; each store needs a smaller area to support it. So Wal-Mart can situate Supercenters less than 5 miles apart in many suburban areas. It is also deploying a cut-down grocery-convenience store called the Neighborhood Market between the superstores. At the same time, Wal-Mart is adding merchandise categories, such as gasoline, Linux computers and flat-screen TVs, in which...
Although Wal-Mart's stores may look identical, the company is pinning some of its growth prospects on the idea that what goes into them won't be. Wal-Mart's next competitive weapon is advanced data mining, which it will use to forecast, replenish and merchandise on a micro scale. By analyzing years' worth of sales data--and then cranking in variables such as the weather and school schedules--the system could predict the optimal number of cases of Gatorade, in what flavors and sizes, a store in Laredo, Texas, should have on hand the Friday before Labor...