Word: marteli
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...Mart's centralization of power at its headquarters in Bentonville, Ark., could produce agitation among the managers of its stores, who have traditionally been granted considerable independence in stocking what locals want. And consumers get bored by one-size-fits-all merchandise. Says Ira Kalish, an analyst for consultancy Retail Forward, in a mostly bullish report on Wal-Mart: "Excessive size could breed bureaucracy as well as failures in the areas of merchandising and customer relations...
Whether--and how--Wal-Mart meets these challenges will be of vital importance to its customers, its 1.3 million worldwide employees, the owners of its widely held stock and even the U.S. economy. According to an independent study by McKinsey & Co., Wal-Mart's efficiency gains were the source of 25% of the entire U.S. economy's productivity improvement from 1995 to 1999. "When you become No. 1 and as big as we are, business has a tendency to complicate if you don't do things to force yourself to keep it simple," says Tom Coughlin, head of Wal-Mart...
Long before it was fashionable, Wal-Mart pushed responsibility and information to the lowest ranks. Managers of departments such as sporting goods or women's apparel still get detailed reports of sales and profits in their areas, and they have a say in which products are stocked. Store managers can still buy locally and ask headquarters to adjust inventory of company brands that it has asked them to stock. Coughlin says Wal-Mart will not stray far from the locals-know-best model, even as more information and merchandise flows through Bentonville. At headquarters, management focuses...
...Mart's Supercenters are able to underprice their supermarket competitors about 15%, according to analyst Kalish, in part because they are more efficient but also because the discount giant uses nonunion labor. Wal-Mart matches the union pay rate in union markets, but the average wage at Wal-Mart nationally is less than $10 an hour before bonuses...
...most frequent complaints made by Wal-Mart employees to TIME--low wages and morale-killing store managers--recently factored into a labor case the company lost in Oregon. A jury found Wal-Mart guilty of requiring associates to work unpaid overtime--even locking them inside stores. The company plans to appeal the verdict and says workers were locked into stores only late at night, for security reasons. Some 40 other lawsuits are pending, most of which similarly accuse Wal-Mart of requiring hourly employees to work "off the clock." Since September 2001, Wal-Mart also has been the defendant...