Word: martinez
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...brass at Sears, Roebuck and Co. had nary a clue. Store managers saw nothing amiss in displaying intimate apparel from the same rack fixtures that were used to sell paints. "Sears frustrated and disappointed our customers over a long period of time," says chairman and CEO Arthur Martinez, who arrived in 1992 from Saks Fifth Avenue, where he had been vice chairman, with prayerful instructions to save the Big Store. "If we didn't act quickly, the end game was a slow death for the company...
...profits--about half of which come from the interest on Sears' 60 million credit cards--are projected to reach $1.25 billion, up a solid 25% over the record set last year. Wall Street has been delighted. Sears stock closed last week at $46.75, more than triple the price when Martinez arrived...
...Denise Martinez '99 ranked Lamelle D. Rawlins '99 second on her election ballot, purely on the basis of name recognition...
...heard of her name. Honestly, that's why I ranked her second," Martinez said. "I don't know if most people care about the issues all that much, but most people have heard of her name...
...five points range from allowing consumers to disconnect air bags to requiring that a new generation of smart bags be phased in beginning with the 1999 model year. Martinez says the agency has been logging up to 500 phone calls a day from worried drivers and passengers who want to shut off or disable the safety devices. "When we take the time to explain how to use them properly," he says, "the vast majority [of callers] regain their comfort with air bags." However, the recent spate of publicity has taken its toll on public confidence. Declared a bystander outside...