Word: masco
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...Hospital and Beth Israel Deaconess Medical Center were the three Harvard teaching hospitals involved in the functional part of the drill—testing hospital care—said Sarah J. Hamilton, director of area planning and development for the Medical Academic and Scientific Community Organization (MASCO...
Publicly, the administrators remained calm, expressing satisfaction with the way the company they'd set up to run the plant--the Medical Area Services Corporation (MASCO)--was performing. But privately, they had to be questioning their scheme, wondering what had happened late Saturday night when the plant, under control of MASCO's higher-ups, stopped functioning and the emergency switches had to be thrown. They had to know that the 13 hospitals and institutions which count on the plant for heat, chilled water and air conditioning would not be reassured if the lights started to dim or the incubators started...
None of that happened. The University's informal team of plant-watchers and labor negotiators drove down to Mission Hill and came away with a signed contract. The users probably didn't even know the plant went down until they heard it on the 11:00 news. The MASCO higher-ups got everything under control and ran the plant fairly smoothly for the duration of the strike. And the plant's oil supplies never even got near the danger point...
...this case, the company is MASCO--in other cases, it is Harvard Real Estate and, who knows, maybe Veritech--and its business is producing power. And true, MASCO's temporary troubles are over--the workers are back on the job. The incident, however, is symptomatic of a disease familiar to Harvard's corporate offspring: insensitivity. "We've got nothing against the University and its power plant." one worker said as he rubbed his hands together. "It's just that Harvard doesn't know how to handle its employees." "The strike should never have happened," a Harvard official said after...
...MASCO, which runs the power plant on contract for Harvard, provides a variety of different services in the Medical Area, including responsibility for telephones, security and some maintenance in hospitals and other area buildings...