Word: massport
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...Massport opened the Exchange Center on the Boston Fish Pier and outfitted the space with cots and food to help passengers like Muller, who were unable to find accomodations in the city’s overbooked hotels for the night...
...Massport also opened a family assistance center at the airport’s Hilton Hotel in conjunction with the airlines and American Red Cross. The center offered counseling to victims’ families...
Memo to airlines: Stop whining and start performing, because Freni and Massport aren't backing down. For one hour at least twice a week, Freni and his staff monitor the 12 largest carriers at Logan in six specific areas of customer service, from curbside check-in to baggage claim. For example, passengers should spend no more than five minutes checking in at the gate. Each airline gets a copy of the report and a note from Massport pointing out problems. Airlines, say Massport officials, are generally responding well and have already taken such corrective steps as adding personnel at peak...
Airports across the country are poised to follow suit. "Every major airport will pick up on Massport's plan if it succeeds," says Nancy Cassell, a spokeswoman for the Los Angeles Airport Authority. Last year San Francisco International, one of the most delay-prone airports, had to threaten legal action against carriers before they backed down and adjusted their schedules. Delays got so bad at New York City's La Guardia Airport last year that management forced the FAA to step in. Last week the FAA proposed solutions at La Guardia, including charging higher fees for airplanes flying at rush...
...Massport officials hope they won't need the FAA's help. "I doubt any airline will get so far off track that we have to impose a fine," says Freni. "But if they do," he warns, "they deserve...