Word: massport
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This is the new battleground of customer rights: airport terminals. After watching service disintegrate and politicians fail to solve worsening congestion, airport managers are trying to fix the air-travel mess on their own. Massport, the regional authority that runs delay-plagued Logan, has taken the most radical step. In February, it became the first such authority in the nation to set minimum performance standards for airlines. Soon it will name names of underachievers in its "Guaranteed Passenger Standards" program, which requires carriers to shape up or face fines--or worse. "Airports have historically been run for the benefit...
...Massport plan is extremely controversial, but frequent flyers are rooting for it to succeed. The airlines are not amused. American Airlines' former CEO Robert Crandall told Freni whoever thought it up should have a lobotomy. Funny: Freni spent 20 years with American before joining Massport last year. The Air Transport Association, the airlines' powerful lobbying group, is outraged and plans to fight any punishment Massport metes...
...This administration has been plagued by public officials' inappropriate behavior. The head of Massport, Peter Blute, was sacked after he took a booze cruise in Boston Harbor. Lt. Governor Jane Swift apologized for her use of a state helicopter for personal purposes. Given these past incidents, Cellucci can ill afford the Big Dig to come to a grinding halt...
...over the Gilmore Bridge. Take a right at the bottom of the bridge onto Rutherford Ave. Take your first left onto Chelsea Street. Follow Chelsea Street to the end, where it curves sharply to the left and turns into Terminal Street. There is a large container yard (Massport Terminal) on the right and our building is the first building after the container yard. The building is called the Charlestown Commerce Center (there is a ship on the sign) and our door is the last door on the container yard side...
Every Harvard student goes to Logan at some time during their college career, but now the airport offers something more interesting than biographies of Princess Diana. The Massport Authority has just completed a $1 billion modernization project, including a new elevated walkway between the terminals. The walkway is decorated with an extensive public art project called Atlantic Journey, created by Somerville artist and country singer Jane Goldman. It is the largest public art installation in New England and aims to beautify the airport while evoking "Boston." The project, set in the floor of the walkway between two moving sidewalks, depicts...