Word: mayer
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Dates: during 1990-1999
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...neat sun-lit office, under a large wooden sign that proclaims "Never enough thyme," Mayer speaks of the two years since he assumed the helm of Harvard's dining system, a post previously occupied by Michael P. Berry, widely known as the "Mealtime Messiah...
...Mayer, who formerly worked at Colby College and Middlebury College, oversees the five million meals served annually to the Harvard community and the 500-person staff of the 13 dining halls, 12 restaurants and two catering services...
...while his administrative work is important, Mayer stresses his efforts to interact with the people within the dining system. He eats in campus dining halls at least once a day and tries to design improvements based on student response on feedback cards...
...This personal style works well in Harvard's House dining hall system. Mayer says the localized dining halls allow the staff to cater to different students' needs. Students get to know their house dining hall staff members, and their ideas get filtered to dining services through the staff...
...commencement address he delivered last month to the New England Culinary Institute, Mayer cited a study of 247 interviews that showed, in addition to knowledge and service, Harvard customers want people with a passion and commitment to food...