Word: mayers
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...conditioning systems --Walt Disney, creator of animation and multimedia empire --Henry Ford, founder of Ford Motor Co. --Bill Gates, co-founder of Microsoft --A.P. Giannini, architect of nationwide banking --Ray Kroc, hamburger meister --Estee Lauder, cosmetics tycoon --William Levitt, creator of suburbia --Lucky Luciano, criminal mastermind --Louis B. Mayer, Hollywood mogul --Charles Merrill, advocate of the small investor --Akio Morita, co-founder of Sony --Walter Reuther, labor leader --Pete Rozelle, football-league commissioner --David Sarnoff, father of broadcasting --Juan Trippe, aviation entrepreneur --Sam Walton, Wal-Mart dynamo --Thomas Watson Jr., IBM president...
...while his administrative work is important, Mayer stresses his efforts to interact with the people within the dining system. He eats in campus dining halls at least once a day and tries to design improvements based on student response on feedback cards...
...This personal style works well in Harvard's House dining hall system. Mayer says the localized dining halls allow the staff to cater to different students' needs. Students get to know their house dining hall staff members, and their ideas get filtered to dining services through the staff...
...commencement address he delivered last month to the New England Culinary Institute, Mayer cited a study of 247 interviews that showed, in addition to knowledge and service, Harvard customers want people with a passion and commitment to food...
...Mayer says that students make his job special. He adds that many view dining services as one of the most responsive departments on campus...