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...interviews and with staff, Mayer uses the buzzwords of the corporate world: accountability, trust and strategic plans...

Author: By Geoffrey A. Fowler and Victoria C. Hallett, CRIMSON STAFF WRITERSS | Title: Harvard's New Dining Halls Work - But Are Workers Happy? | 6/8/2000 | See Source »

...director's office, all of the managers and 10 hourly staff members spent four days together in Western Mass.," Mayer says. "What came out were five initiatives...and the vision wall...

Author: By Geoffrey A. Fowler and Victoria C. Hallett, CRIMSON STAFF WRITERSS | Title: Harvard's New Dining Halls Work - But Are Workers Happy? | 6/8/2000 | See Source »

...Each manager and representatives of the hourly staff, Mayer explains, was given a chance to give his or her input. Now, he says, each is accountable for the plan they all developed...

Author: By Geoffrey A. Fowler and Victoria C. Hallett, CRIMSON STAFF WRITERSS | Title: Harvard's New Dining Halls Work - But Are Workers Happy? | 6/8/2000 | See Source »

...example, by monitoring managers' computer use, Mayer discovered that some use the resources too little--with unwillingness to learn new technology--or too much--with wasted hours surfing the web. "Am I putting a greater burden on them by asking them to be on the floor?" Mayer asks...

Author: By Geoffrey A. Fowler and Victoria C. Hallett, CRIMSON STAFF WRITERSS | Title: Harvard's New Dining Halls Work - But Are Workers Happy? | 6/8/2000 | See Source »

...University Vice President Sally H. Zeckhauser admits that Mayer's changes have placed the greater burden directly on managers...

Author: By Geoffrey A. Fowler and Victoria C. Hallett, CRIMSON STAFF WRITERSS | Title: Harvard's New Dining Halls Work - But Are Workers Happy? | 6/8/2000 | See Source »

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