Word: mayo
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...Mayos opened the first building that was formally designated the Mayo Clinic. They were then treating 30,000 patients a year. Now the clinic handles 220,000. It is the place where Lou Gehrig went when other doctors had given up. (Mayo's confirmed the hopeless diagnosis.) It is the place where Lyndon Baines Johnson had one kidney stone removed by manipulation and another by surgery. It is the place to which Clara Bow, the "It" girl of the '20s, went when she was failing in the '40s, and to which Prince Feisal, now Premier of Saudi...
Willing to Listen. Whoever he is, wherever he comes from, the Mayo patient is made to feel that he is someone special. Long, impersonal lines may wind through the corridors as patients wait their turn for X ray or blood test, but once that turn comes, the individual is all-important. Each patient, no matter whether he arrived on his own or was sent by his doctor, is assigned a single "personal physician" out of the 120 internists at the clinic. The internist sees his patient briefly at first; then a medical history is taken by a "fellow"-a young...
Next, the internist does his own thorough physical examination, and adds more data to the history. He confers with the fellow and checks his findings before reporting to the patient. He is never hurried. Countless Mayo patients report gratefully: "This is the first time I've seen a doctor who was willing to listen, and then talk and explain things." Although Mayo's uses the most modern business-machine methods for handling data, it succeeds, far better than most big-city hospitals, better even than many private physicians, in maintaining a warm and intensely personal patient-doctor relationship...
...Bonus for Trust. The clinic is sometimes criticized on the grounds that it practices only what is already known in medicine and adds little to the sum of knowledge through research. This is partly true, because Mayo's formerly saw its primary function as the application of research to practice. Today it is making a concerted effort to step up research. There are complaints, too, that fees are high. But the truth is that they run about the same as in any good medical center for the same services. All the doctors are on salary, and they would...
With its 374 staff physicians and 654 resident fellows, Mayo's is the biggest medical plant of its kind in the world, though it still has no hospital of its own and wants none-its surgeons are satisfied to treat patients in the available nearby hospitals. It has not only survived the death of its founders (the brothers Mayo both died in 1939), but has grown far beyond their rosiest expectations. There is still an almost magical healing power in the Mayo name, but this is a bonus for the trusting patient. The treatment he gets is solidly grounded...