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When the first 311 service was launched in Baltimore, Md., in 1996, no one expected it to be more than an unglamorous cousin to 911, which had been clogged with nonemergency calls about stumbling drunks and yapping dogs. But as 311 spread across the U.S., it evolved twice. First, it became a means for cities to improve customer service by cataloging complaints and tracking response time--and a much easier option for residents than navigating individual city agencies. And now a few cities like Chicago, Dallas and Chattanooga, Tenn., are not only answering 311 calls but also analyzing the larger...
...reservoir of goodwill between the men that should eventually bring them together to discuss ways to overcome the violence. Sharon has long treated Abbas, the first P.L.O. member he ever agreed to meet, with a level of respect he never showed Arafat. At peace talks in Wye River, Md., in 1998, Sharon refused to shake Arafat's hand and pointedly ignored him--but he chatted amicably with Abbas on a sun deck there. In 2003, Sharon invited Abbas to Jerusalem and stood alongside him and President George W. Bush at a summit in Aqaba, Jordan. "Their personalities are very similar...
DIED. BOB MATSUI, 63, long-serving Democratic Congressman from Sacramento, Calif., whose humanity and level-headedness won him fans on both sides of the aisle; of pneumonia brought on by a rare, recently diagnosed bone-marrow disease; in Bethesda, Md. Confined at a California internment camp with his family and other Japanese Americans at the start of World War II, he fought for war reparations and had been expected to help lead the campaign against the President's proposed revamping of Social Security...
JONG-ON HAHM Potomac, Md...
DIED. JULIUS AXELROD, 92, Nobel-prizewinning neuroscientist whose research helped steer the study and treatment of mental states into the field of brain chemistry; in Rockville, Md. Early in his career, Axelrod helped identify the pain reliever acetaminophen (Tylenol is a popular brand) before moving on to his signature work, which led to the development of the class of antidepressants that includes Prozac and Zoloft...