Word: mgh
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...Volunteers get depends largely upon the varying needs and management in each of the five hospitals--Massachusetts Eye and Ear Infirmary, Mount Auburn, Children's, Cambridge City and Massachusetts General. The last is clearly the most rigidly operated and a machine-like of the five, with the result the MGH volunteers are permitted to perform only specifically-defined, "medically approved" duties. These include answering call lights, reading to patients and helping in the hospital's mail and messenger service. Massachusetts General assumes strict interpretation of the word "volunteer": workers feel privileged to help rather than specially respected for their free...
...Volunteers at MGH form only a segment of the non-trained, unpaid staff of 550 which is directed by a professional volunteer director at the hospital. She coordinates office secretaries, housewives, telephone operators, businessmen, and lately, college students, into an effective clerical and ward detail which takes an immense load off the hospital's budget, not to mention off its staff...