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...According to the HCL Web site, students submit an average of 750 messages each month through the HCL site, the Harvard Libraries site, and the HOLLIS reference e-mail address. “We expect there is definitely a need for this,” she said. Despite Kelley-Millburn??s expectations, few students use, or even know about, Ask Us Live! Still in its pilot stage, the program has received a “disappointing” number of student queries, Bourneuf said. Each day, the librarians answer from one to three questions, he said. Undergraduate Council...

Author: By Ellen X. Yan, CONTRIBUTING WRITER | Title: Librarians Answer Questions Online | 10/27/2008 | See Source »

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