Word: mirroring
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...that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with "defiant executives, angry employees or self-destructing management teams." A frequent reaction to such recalcitrance is arguing. Stop raising your voice, says Goulston. A better course would be to "listen, ask, mirror, and reflect back to people what you've heard." By making people feel understood, you are likely to see a more conciliatory colleague. Mission accomplished...
After months of seesawing from good to bad news, Canada seems to have finally pulled away from the global recession and put its economic travails where they belong - in the rearview mirror...
...DVDs with titles like Little Gold Book of YES! Attitude, in which you will learn mental exercises to reprogram your outlook from gray to the rosiest pink: "affirmations," for example, in which you repeat upbeat predictions over and over to yourself; "visualizations" in which you post on your bathroom mirror pictures of that car or boat you want; "disputations" to refute any stray negative thoughts that may come along. If money is no object, you can undergo a three-month "happiness makeover" from a life coach or invest $3,575 for three days of "optimism training" on a Good Mood...
...When I look in the mirror, I don't see a female. I see a soldier...
...Moss] drew comparisons between the crazy current crisis and past crises. Not everyone has a direct mirror to today, but with every historical case, he pulled out insights that will be relevant going forward...