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...that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with "defiant executives, angry employees or self-destructing management teams." A frequent reaction to such recalcitrance is arguing. Stop raising your voice, says Goulston. A better course would be to "listen, ask, mirror, and reflect back to people what you've heard." By making people feel understood, you are likely to see a more conciliatory colleague. Mission accomplished...

Author: /time Magazine | Title: Business Books | 10/19/2009 | See Source »

After months of seesawing from good to bad news, Canada seems to have finally pulled away from the global recession and put its economic travails where they belong - in the rearview mirror...

Author: /time Magazine | Title: Northern Exposure: Could Canada's Recovery Stall? | 10/15/2009 | See Source »

...DVDs with titles like Little Gold Book of YES! Attitude, in which you will learn mental exercises to reprogram your outlook from gray to the rosiest pink: "affirmations," for example, in which you repeat upbeat predictions over and over to yourself; "visualizations" in which you post on your bathroom mirror pictures of that car or boat you want; "disputations" to refute any stray negative thoughts that may come along. If money is no object, you can undergo a three-month "happiness makeover" from a life coach or invest $3,575 for three days of "optimism training" on a Good Mood...

Author: /time Magazine | Title: Overrated Optimism: The Peril of Positive Thinking | 10/10/2009 | See Source »

...When I look in the mirror, I don't see a female. I see a soldier...

Author: /time Magazine | Title: Verbatim | 10/5/2009 | See Source »

...Moss] drew comparisons between the crazy current crisis and past crises. Not everyone has a direct mirror to today, but with every historical case, he pulled out insights that will be relevant going forward...

Author: By William N. White, CRIMSON STAFF WRITER | Title: HBS Curriculum Adapts to Meltdown | 10/5/2009 | See Source »

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