Word: misses
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Dates: during 1980-1989
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...their jobs, to the chagrin of customers who look to them for help. The concept of personal service is a difficult quantity to measure precisely, to be sure; the U.S. Government keeps no Courtesy Index or Helpfulness Indicator among its economic statistics. But customers know service when they miss it, and now they want it back. Says Thomas Peters, a management consultant and co-author of In Search of Excellence: "In general, service in America stinks...
Consumers miss the personal touch in health care especially. Technology has brought great improvements in curative powers, but patients wish they could get more attention from their doctors rather than being seen mostly by nurses and technicians. Says Victoria Leonard, executive director of the National Women's Health Network: "We see doctors not answering questions, giving curt answers, not spending enough time with patients. Years ago a doctor was more of a family adviser. Now medicine tends to attract the person who enjoys the high-tech procedures. Almost by definition, that's not a people person...
Finally, I note that Miss Grossman also complained about her prejudiced friends who made comments about "those stupid Mexicans." Once again, I must note I have rarely, if ever, heard such sentiments expressed in California. Southern California, being the home of immigrants from all over the world, is probably the region the most free of prejudice in the entire country. Perhaps the bigots Miss Grossman ran into were Easterners. They were, after all, her friends. Saied Kashani...
Most professors, with the exception of Cox, say that they do not miss teaching at all. They retired on their own accord to pursue other interests and make use of the free time that would otherwise have been spent on faculty duties...
...would miss it if I wasn't doing individualistic work," he says...