Word: model
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Dates: during 2000-2009
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...Mars was siloed and replete with unspoken agendas. Members did not see the benefit of working as a team; they were only concerned with the success of their own region. There was some infighting, but mostly people just left one another alone. Michaels believed that the high-performance, horizontal model represented the best bet for the future. To drive his vision though his organization, he first created a "burning platform" for the change, which centered on business issues; he then shrewdly hooked his vision into Mars' core values. (See the top 10 food trends...
...conversations, in real time: dealing with issues and not dancing around them. You see the impact quickly; people either step up or opt out. It becomes very evident where your issues are, who your players are, what you need to do to change the shape of the business. This model can speed up progress in these areas by years...
Michaels had been creating great business teams within a horizontal organizational setting for years. His colleagues were well aware that in previous positions at Mars he had moved brand teams [e.g., Snickers, M&Ms] and the Americas team to the high-performance, horizontal model. He had willingly given those teams more responsibility and power, so his new team knew he was coming from a place of respect for company values--and a solid track record of results. Past experience had taught Michaels that functional thinking and hidden agendas are classic behaviors exhibited by nonhigh-performing teams. More than a "burning...
...captains of industry hope to survive in the Internet age, Jarvis argues, it's worth considering what Google might do in their increasingly uncomfortable shoes. Jarvis, proprietor of the influential media blog BuzzMachine, gleans maxims from Google's successful strategies that occasionally sound like doublespeak (Free is a business model! Abundance is the new scarcity! Correcting yourself enhances credibility!). But they boil down to practical suggestions: Put your customers in control. Earn their trust. Figure out what they actually want from you. And then get out of their...
...biggest changes—beyond the new publisher and improvements to the Web site—is the company’s adoption of a new business model, said Publishing Director Laura M. Gordon...