Word: monitoring
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Dates: during 1980-1989
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...faculty committee consisting of Dean of theFaculty A. Michael Spence and professors from avariety of departments met last summer to chooseco-ordinators for the symposia in various areas,said Lewis. The co-ordinators discussed thepossibilities for symposia with their colleaguesand decided who would monitor or participate ineach of the panels...
NASA said the three "could monitor all voiceactivity but did not make any...comments...
Fearful of a backlash, corporations tend to be hesitant about describing the inner workings of their monitoring programs. Says Barton Reppert, publisher of Office Health & Safety Monitor, a newsletter: "Many companies won't say anything in detail about it. It's a very sensitive area." Companies with thousands of workers doing repetitive jobs tend to operate some of the most stringent monitoring systems. At Pacific Southwest Airlines offices in San Diego and Reno, the master computer records exactly how long the 400 reservation clerks spend on each call and how much time passes before they pick up their next...
...made inroads in other businesses as well. At a Ford Motor plant in Batavia, Ohio, computers keep a running record of each employee's absences. Perfect attendance for a year can bring a prize of $500. Industrial companies have been less inclined than service firms to impose stringent computer monitoring of employee work. Tradesmen and other blue- collar workers tend to be highly resentful of automated supervision and frequently find ways to circumvent or sabotage it. Harley Shaiken, associate professor of labor and technology at the University of California at San Diego, tells in his 1984 book Work Transformed that...
...their zeal to monitor the quantity of worker output, some companies may begin to overlook a factor more difficult to measure: quality. Says Terry Maltbie, secretary-treasurer of the Communications Workers union local in Landover, Md.: "Telephone operators used to be a voice with a smile, but automation has depersonalized their jobs." Courtesy and carefulness remain important but elusive factors in many service-industry tasks. Notes Columbia University Professor Alan Westin, an authority on office automation: "In these types of jobs, companies who count numbers too closely will lose their edge...