Word: mortars
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Dates: during 1990-1999
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...problems were centered high in the retail pipeline. The worst offenders, according to the Andersen study, were giant chains trying to jump on the online bandwagon (but perhaps leaving their hearts in the mall). Even when the big bricks-and-mortar stores managed to get the online orders right, there was a 75% chance that the goods wouldn't arrive on time. Toys "R" Us, realizing three days before Christmas that it could not make good on its delivery promises, issued free $100 gift certificates to customers left in the lurch...
Looking to shine some light into the murky medicinal netherworld of online drug sales, the Clinton administration Tuesday proposed that the federal government begin policing cyber-pharmacies In the bricks-and-mortar world, drugstores are regulated by states, but state authorities have had a hard time overseeing sites based outside their jurisdiction. While this isn't a new issue - states have been grappling with the problems posed by mail-order houses for years - the Web offers a new, more enticing arena for the sale of unregulated products. The new FDA commissioner, Dr. Jane Henney, told TIME Washington correspondent Dick Thompson...
...that Schwab has proved that the clicks-and-mortar strategy works, this Christmas season we are seeing that Schwab may be the precursor rather than the exception. Robert Kenzer, CEO of Kenzer Corp., a retail executive-search firm, says retailers will have to do online, off-line and catalog in order to survive "or have strategic alliances that permit them to do all three." Companies such as Circuit City and eToys' competitors KB Toys and Toys "R" Us are proving they're not out of the game. "Clicks-and-mortar has a lot of inherent advantages," says Seema Williams...
...changes move Wal-Mart closer to the "clicks-and-mortar" approach to e-tailing. But Balter isn't expecting a watershed event. The company will improve its online operations, he says, "at a pace it feels it needs to go at to win--and it usually wins." Wal-Mart's loyal demographic--mainstream folks, not tech geeks--will be sidling up to spanking-new, sub-$500 PCs from Santa just as the new-and-improved wal-mart.com is making its debut. So Wal-Mart just might be their ride to the party...
Lest our readers think shopping malls are dead, staff writer Karl Taro Greenfeld looks at clicks-and-mortar companies, which are integrating actual stores with online services, and concludes that they may be best positioned to own the future. Chris Taylor examines the food fight among online grocery services, and Maryanne Murray Buechner wonders how Wal-Mart will fare in an e-commerce world. "The Internet clearly has been one of the most dynamic forces in the history of capitalism," says business editor Bill Saporito, who produced the package with help from senior reporter Bernard Baumohl, deputy picture editor Rick...