Word: moscow
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Dates: during 2000-2009
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...small successes, rekindling memories of some terrific teams - at both club and national level - from the 20 years after World War II. On May 14, Zenit St. Petersburg won Europe's UEFA Cup tournament - only the second time a Russian side had won a top prize. The next week, Moscow hosted the Champions' League final between Chelsea and Manchester United. The sparkling event came off with no hitches, defying predictions that Russia's capital wouldn't be up to staging the sport's marquee match, or, for that matter, controlling the barbarian hordes who flew in from...
...cheerful, modern, orange-and-red Teremok restaurants or 70 Teremok kiosks in St. Petersburg and Moscow--which provide an equally cheerful customer experience--teenagers in red uniforms greet customers with a smile. Then, according to highly specific instructions laid out in the company handbook, they take, prepare and deliver orders. But in a twist on the concept that the customer is king, the wait staff's salutation is sudar or sudarynia, archaic Russian terms for "master" and "mistress." Teremok's fare consists not of American-style burgers but of Russian-style blini, the traditional thin pancakes, delivered with chain-restaurant...
...company's rise has been something of a Cinderella story. When the Russian stock market crashed in August 1998, Goncharov lost the electronics-distribution business he had started. "For the first month, I was really sad," said Goncharov, who was born in Kazakhstan and studied mathematics at Moscow State University. "Then I decided I have to start a new company." Earlier that year he had visited London and Paris, and he recognized in the sidewalk creperies a model for selling Russian blini. "I understood this was one of the great ideas," he says...
...time, fast-food chains were scarce in Russia. McDonald's, a pioneer in Russia, was a model, particularly for its cleanliness and sanitary procedures. "The quality in the Moscow McDonald's is really high," Goncharov says, adding that Teremok strives to match or exceed...
With $80,000 in capital ($30,000 of his own and $50,000 from two former business colleagues), he opened his first kiosk in April 1999, on Moscow's Leningradsky Prospekt. By 2001, he had 15 kiosks in Moscow and 12 in St. Petersburg. "From the beginning, I was going to build a really good company, not just two or three restaurants for me," Goncharov says...