Word: motorolas
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...former executive vice president of General Motors, says, "The financial wizards of wheeling, dealing and acquisitions brought their bags of tricks, but they turned out to be a lot of hogwash. The main concern should have been, Who's minding the store?" Observes William Weisz, vice chairman of Motorola: "The kind of issues we have are survival issues. The competitive environment is going to get much tougher. Tremendous battles will have to be fought. If we don't succeed, America will just end up as a nation that rents hotel rooms and sells hamburgers to each other...
...once supplied farm equipment for the entire East bloc, was operating at only a fraction of its capacity. At the OMIG electronics factory, the building was crumbling and the technology 25 years old. "The Poles are doing very well with the tools they have," said Robert Galvin, chairman of Motorola. "But to be competitive they need entirely new operations...
...greater sense of importance was not enough. A change in corporate philosophy was needed, the sort of disruptive and often expensive change that works only if the commitment starts at the top. In companies where impressive quality gains have been made -- Ford, Hewlett-Packard, 3M, Corning Glass, Apple, Motorola and Rubbermaid -- the chief executive lays down the rules and makes sure they are followed. Says Rubbermaid Chairman Stanley Gault: "Everyone has to know that shoddy work will not be tolerated. Our customers are not there to field-test our products." At Apple, says Chairman John Sculley, "quality is a religion...
...When Motorola developed Micro TAC, the first pocket-size cellular phone, engineers made the device sturdy enough to be dropped from a height of 4 ft. onto a concrete surface without breaking...
...system." While the selection of this format is critically important to computer companies, customers tend to be confused by the endless discussions over the relative merits of such systems as OS/2 and UNIX. The same goes for the rivalry between the two fastest chips, the Intel 80486 and the Motorola 68040. "The industry is so busy talking inside baseball that it has forgotten the customers. They're thoroughly confused by all this alphabet soup," says James Morris, a computer-science professor at Carnegie Mellon University. In many cases, he says, customers are postponing purchases until one format emerges dominant...