Word: mover
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Dates: during 2000-2009
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DIED. DONALD REGAN, 84, former head of Merrill Lynch who left to become Ronald Reagan's Treasury Secretary and then chief of staff; of cancer; in Williamsburg, Va. The burly exMarine spent 35 years at Merrill Lynch before joining the Reagan team, where he was a prime mover behind the landmark 1986 tax reforms. When he became chief of staff, he ran into trouble; the Iran-contra scandal blew up on his watch, and he tangled with the First Lady, who helped speed his ouster after a year. He retaliated with a memoir, For the Record, that disclosed Nancy...
...more moves but more scams by moving companies as well. Complaints against the moving industry logged by the Federal Motor Carrier Safety Administration (FMCSA), an arm of the Department of Transportation, more than doubled between 2000 and 2002. A growing number of clients gripe about "hostage loads"--goods a mover won't release until he is paid more than he agreed to charge in his estimate. Here's how to protect yourself from this and other potholes on your road to a new home...
...GOOD ESTIMATES Don't shop only on the Internet. Ask neighbors, colleagues and (perhaps through your employer) relocation counselors to recommend a good mover. Check references, and then have at least three firms come to your home and give you a written estimate of what the job will cost. The average move--hauling 6,000 to 7,000 lbs. about 1,000 miles--runs $3,000 to $4,000. If one of the estimates is far lower than the others, consider that a red flag. If they are all in the same ball park, it's probably fine...
...BACKGROUND CHECK Get the "DOT number" for each mover you're considering, and call the FMCSA hot line at 888-368-7238 to see whether any of the firms have complaints on file and, if so, what types of complaints have been reported. If you hear about overcharging or hostage claims, back off immediately, says David Longo, spokesman at the FMCSA. Next, go to safersys.org to see a mover's safety record for the past two years. If your mover ranks above average for the number of times its vehicles or drivers have been put "out of service" (for failing...
UNDERSTAND YOUR RIGHTS Move from state to state, and U.S. law forbids the mover to hold your goods and demand payment of more than 110% of your written estimate. (He's allowed to try to bill you more later--say, if your antique sofas are a lot heavier than they look or if he used more packing material than anticipated--but he has to deliver your belongings.) Move within your state, however, and you are protected only by state laws, which vary in effectiveness. For in-state moves, insist that your bill of lading--the written receipt...