Word: neiman
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...Schlemmer, lured by inflatable water shoes (pontoons for the feet), or a solar-powered ventilated golf cap, or, for sun worshipers who don't know any better, a sun-tracking beach chair that rotates 360 degrees for maximum exposure. For those who prefer refrigeration to recreation, swank, Dallas-based Neiman Marcus is prepared to cater a private picnic for customers in its fur vault, which is kept at a constant 40 degrees...
...Lees, the former First Lady has produced Wildflowers Across America (Abbeville; 309 ! pages; $39.95) and will donate her royalties to help support the center. The botanical handbook is illuminated with photographs of extraordinary clarity and includes instructions on how to make your own meadow, something not yet in the Neiman-Marcus catalog...
Meanwhile, Wiseman has remained austerely, some would say maddeningly, consistent. In a string of further documentaries for public TV, his cameras have observed institutions from a New York City welfare office to Dallas' Neiman-Marcus department store, all with the same unvarnished, fly-on-the-wall style. Even his titles -- Hospital, Welfare, Racetrack, The Store -- are stripped to the bluntly descriptive essentials. Behind Wiseman's minimalist method, however, is a subtle and perceptive artist. His enduring subject: the way people cope with the stress, dislocation and institutional indifference of American life...
...retailers focus on keeping prices low, others concentrate on providing good service. Sales at Nordstrom, a Western chain with an exceptional reputation for attentiveness to customer needs, rose 18% last year, while profits surged 26%. Noting that success, a host of companies are making fresh efforts to upgrade service. Neiman-Marcus will spend $20 million this year to improve its gift-wrapping and other customer-service operations. Castner Knott, a Nashville-based chain, has deployed "sales specialists," who are trained to be familiar with the merchandise in large areas of a store rather than just small sections. They roam...
...probably inevitable that the mania for designer chocolates, designer underwear, designer everything would one day lead to -- designer trash bags. Sure enough, in time for Christmas, retailer Neiman-Marcus came out with festive red bags bearing its logo. Displayed at 22 U.S. stores and priced as high as $6.25 for a pack of 20, the sacks were touted as the "aesthetic way to dispose of life's debris." In the garbage-handling industry, however, the color red is an almost universal symbol for infectious hospital waste, which calls for special treatment. When waste-management officials in Maryland complained about...