Word: nerzig
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Dates: during 1990-1999
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...meantime, AOL is offering a credit refund to users who cannot get on-line, "so people could at least get their money back," Nerzig says...
...alleviate the back-up of users for the time being, Nerzig says AOL has been asking users to try to vary the time they log on so the lines are not as busy at the same time...
...refund AOL is offering to customers who have difficulty getting on-line is merely the extension of an old policy, Nerzig says...
...That should get their credit to them faster, setting up another avenue so people can talk to us," Nerzig says...
...refund is only fair for the customers who did not get what they paid for, Nerzig adds...