Word: newcrest
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Mike Patel, whose Newcrest Management owns 19 hotels, including nine Expresses and one Holiday Inn, likes the changes: "It was overdue. We really needed it." In Stamford, Conn. - home to global financial firms like UBS - the outpost's makeover has lifted it from the bottom of IHG's customer-satisfaction scores. "People say, 'Am I at the right hotel?'" says general manager Mike Bennett. "Companies that wouldn't consider us in the past are now staying with...
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