Word: nordstrom
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...this service revolution expands in the field of higher education, even top-tier schools like Harvard soon will begin to feel the pinch. In the meantime, College and University officials ought to use their influence to make Harvard not only an academic leader, but also a "Nordstrom's" of the higher education industry...
...upscale department store chain Nordstrom's, for example, employees routinely pass out free beverages to weary shoppers and their spouses. Similarly, low-cost carrier Southwest Airlines encourages its ticket agents to joke with passengers waiting in line to board a delayed flight...
...when it comes to institutions of higher education like Harvard, the suggestion that "customer knows best" might bring blank stares, if not sarcastic chuckles from top administrators. Indeed, this mentality that has won so much praise (and new business) for firms like Nordstrom's or Southwest goes against everything that the world of academia stands...
...Chevy Suburban they paid someone $80 to steal for what was supposed to be their big finale. The Oregon teens had planned a major heist, Ethan would later say, maybe half a million that they would tote in athletic bags from the money room at a Nordstrom department store. But that plan didn't work out; in fact, the whole night had gone right to hell. (Why didn't they stick to knocking over Burger Kings?) Tom had worked as a clerk at Nordstrom and--duh--someone recognized him when he and Ethan ambled in. So they walked out without...
Among its many problems, the Galleria had no high-end anchor store, like Nordstrom or Neiman Marcus; its two largest tenants, Robinsons and May department stores, merged and got into a messy legal dispute with the mall. Then there was the mall's odd design, which made it difficult to even know how to get into the place. Maybe most important, there were three better malls within 10 miles...