Word: numberers
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...sorry but this service is unavailable at this time. Please try again later." I managed to send the e-mail on a second try the next day. Still, I wanted a live human being to hear my case sooner. I called the main reservations line and wheedled a number at Delta's corporate headquarters in Atlanta. But that only elicited a brusque gentleman who quickly swatted away my complaint. "That is Delta Airlines policy," he said. "You just don't like the policy." (See photos of Herb Kelleher, the businessman behind Southwest Airlines for 41 years...
...want to talk to their customers," says John Tschohl, a consultant to businesses on customer service. American Airlines stopped taking customer complaints by phone several years ago, according to a spokesperson; putting the complaint in writing, he insisted, is more efficient. United used to have a customer-support number but dropped it "some months ago," according to a reservations agent. (A corporate spokesperson didn't return several phone calls asking for confirmation.) Even the few airlines that still have customer-service numbers, like Continental and Southwest, tuck them away deep within their websites, where only the truly obsessive can find...
...Delta spokeswoman seemed perplexed by the whole question. First she said simply, "We direct customers to our e-mail." After more checking, she reported that Delta does have a customer-care option on its toll-free number. When I couldn't find it, she checked once more and clarified: the customer-care line is found on Delta's main corporate phone number - but that number is not publicized and "it is not suggested" that customers call it. A representative at that number said they do not take customer complaints and directed me to the website. (Read "Twittering Over JetBlue...
...attempt to decrease the number of unwanted pregnancies and slow the spread of sexually transmitted diseases like HIV around the world has to be a good thing, right? That's what the U.N. Educational, Scientific and Cultural Organization (UNESCO) thought. But now it finds itself under fire from American conservatives for proposing a new set of guidelines on sex education in schools as a means of helping young people avoid potentially dangerous sexual activity...
...change quickly,” Simmons said. “The hot new computer that you just got for college will be a dinosaur by the time you’re a junior.” The curricular implementation has sparked concerns from students and faculty members about the number of requirements, the broadness of the guidelines defining the eight course categories, and similarities to the Core curriculum. “Creating and instituting a new general education program tends to create...anxiety,” said English professor Louis Menand, who co-chaired the Gen Ed task force that...