Word: nyet
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Dates: during 1990-1999
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...orders a Big Mak, kartofel-fries and an ice-cream koktel, or milkshake. After punching the order into one of 29 computerized cash registers, she nods and says, "Thank you. Please come again." But assistant manager Sergei Skvortsov, 25, shakes his head unhappily as he observes her trial run. "Nyet," he tells the nervous trainee. "Try again. You must look each customer in the eye and smile...