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...Columnist Molly O. Fitzpatrick can be reached at fitzpat@fas.harvard.edu...
...Staff writer Molly O. Fitzpatrick can be reached at fitzpat@fas.harvard.edu...
...This was just the opening salvo. The outspoken O'Leary, who once said that swine flu was only a risk for Asians and Mexicans "living in slums," went on the offensive. In his own statement on March 15, he questioned why, if easyJet values punctuality as its website claims, the airline hasn't published its weekly on-time flight ratings since last April. "Like all spoilt children, [Haji-Ioannou] laps up the attention of being Mr. easyJet, but he can't take the criticism, even when in this case it's valid," he said in his message. Then things...
...Analysts say the tit for tat illustrates the different styles of the companies. "[O'Leary] is a strong believer in getting any sort of publicity for Ryanair," says John Strickland, a London-based aviation consultant. "EasyJet's position has changed. When it was born it was relatively cheeky as well. ... Now it's taking more of a sober approach. Stelios is not going to take O'Leary up on his sumo wrestling offer." Still, Strickland says, both companies are well aware that a healthy rivalry can be good for business: "It certainly raises the profiles of both companies." (Read...
...recent years, too. Since 2005, Ryanair's complaints have increased by 70% and easyJet's are up by a third, according to a report released earlier this month by the London-based Air Transport Users' Council (AUC). Ryanair, in particular, has been derided for its penny-pinching ways - O'Leary even suggested last year that he may start charging passengers to use the toilets on planes. (See 50 essential travel tips...