Word: oit
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...fact, Hall, the former director of OIT, came to Harvard from a consulting firm...
Again and again during The Crimson's investigation, faculty members returned to the same two examples to highlight how out of touch they considered OIT: the pricing for the phone system and the development group...
...OIT's largest responsibilities was the management of Harvard's phone system. Harvard owns its own phone switch and cables and sets the phone rates it charges faculty, students and staff...
Since Harvard installed its phone system, OIT has charged users more than it costs to operate the system, a policy known as "over-recovery," to help subsidize other activities in OIT...
...emphasizes that this policy applied only to faculty and staff phone use--not students--and that the schools were well aware of this policy. OIT officials did not set rates alone, but formed a University-wide rate-setting commission with representatives from the schools to determine phone rates...