Word: ombudsmanã
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...first response to a complaint from a Harvard affiliate be an internal departmental investigation. Such investigations should be systematically conducted in response to credible complaints sent to an e-mail address created for this purpose. If the individual lodging the complaint is dissatisfied with the investigation, the university ombudsman??€”who does not currently investigate such matters—ought to be empowered in appropriate cases to conduct their own analysis and resolve the matter...
...mediation and advice to parties in a disagreement, but will lack the authority to impose mediated solutions. While the exact parameters of this potentially vast role remain undefined, there is a danger that direct communication between students, employees and the administration may be hindered by the filter of the ombudsman??€™s office...
...like this extremely useful in mediating disputes among members of the university community. Helping to find mutually acceptable solutions to divisive conflicts without resorting to costly legal action or coercive protest is a valuable service to the University community. Equally valuable, however, is direct communication among disputing parties. The ombudsman??€™s office must not become an obstacle to such communication by requiring conflicting groups to seek mediation. Encouraging free and fair debate is a key component of the University’s mission—and direct, vocal argument is an integral form of debate. Ehrenreich?...
...present, the ombudsman??€™s function is only vaguely defined. There are no guidelines for Ehrenreich’s specific day-to-day responsibilities or procedures for mediation. As soon as possible, he must carve out a meaningful role for the ombudsman amidst the maelstrom of disputes swirling among members of the University community. Creating a well-defined niche for impartial, informal conflict resolution will provide a great benefit to the Harvard community—and given the number of clashing ideas on campus, the ombudsperson’s office may soon need reinforcements...
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