Word: ombudsman
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...words are not those of some member of the Nixon Administration but of a working newsman, the assistant editorial-page editor of the New York Times. When A.H. Raskin wrote them three years ago, he suggested that newspapers combat their smugness by appointing ombudsman-like editors to investigate readers' complaints. The suggestion has been largely ignored by U.S. newspapers, including Raskin's own. But at least two papers-the jointly owned Louisville Courier-Journal and Times -have tried...
Grandfatherly John Herchenroeder, 62, a former city editor, was appointed ombudsman at the Louisville papers only a few weeks after Raskin's idea appeared in the New York Times Magazine. Since then he has handled complaints from nearly 1,500 readers. Some have resulted in corrections under a standing headline, BEG YOUR PARDON. Some have persuaded the paper to run new stories. Many upset readers have been satisfied simply with a chance to talk to someone in authority...
Hughes also charged that the clause providing procedures to review actions of officers "goes far beyond the ombudsman committee actually provided...
Recommendations accompanying the resolution in both versions call for a special student-Faculty committee to serve as a "collective ombudsman" and channel grievances...
...clause providing "procedures to assess, review, and make accountable" the actions of officers of the University "goes far beyond the ombudsman committee actually provided," Hughes said. "It seems better not to raise future expectations...